Shipping policy

Last Updated: [DATE]

Thank you for shopping with [STORE NAME]. We aim to make your delivery experience simple, reliable, and transparent.

This Shipping Policy explains how we process, ship, and deliver orders placed through [WEBSITE URL].

1. Shipping Methods

We currently offer the following shipping options within India:

Standard Shipping

  • Estimated delivery: [X-X BUSINESS DAYS]
  • Shipping cost: [SHIPPING COST]
  • Available for eligible locations across India.

Express Shipping

  • Estimated delivery: [X-X BUSINESS DAYS]
  • Shipping cost: [EXPRESS SHIPPING COST]
  • Available only in selected locations, where offered at checkout.

Cash on Delivery (COD)

COD may be available for eligible products and delivery locations.

COD availability may depend on:

  • Delivery PIN code
  • Order value
  • Product eligibility
  • Courier serviceability
  • Previous delivery history

The applicable payment method and any COD charges will be shown during checkout, where applicable.

2. Order Processing Time

Orders are generally processed within [PROCESSING TIME] business days after successful order placement.

Processing includes:

  1. Order verification
  2. Product preparation and packaging
  3. Quality/checking procedures, where applicable
  4. Handover to our shipping partner

Please note: Order processing time is separate from the delivery timeframe.

For example, if your order takes [PROCESSING TIME] to process and [X-X BUSINESS DAYS] to deliver, the total time from order placement to delivery may be approximately [TOTAL ESTIMATED TIME] business days.

Orders placed on weekends or public holidays may begin processing on the next business day.

3. Shipping Costs

Shipping charges will be displayed during checkout before you complete your purchase.

Our current shipping charges are:

Shipping Type Cost
Standard Shipping [SHIPPING COST]
Express Shipping [EXPRESS SHIPPING COST]
COD Charge [COD CHARGE / FREE]
Free Shipping Orders above [₹AMOUNT], if applicable

Shipping charges may vary depending on the delivery location, order value, product, shipping method, or promotional offers.

If free shipping is offered, the applicable eligibility requirements will be displayed on the website.

4. Delivery Timeframes

After your order has been processed and handed over to our shipping partner, the estimated delivery time is:

India: [X-X BUSINESS DAYS]

Delivery times are estimates and are not guaranteed unless specifically stated otherwise.

Delivery may take longer for:

  • Remote or difficult-to-service locations
  • Areas with limited courier coverage
  • Public holidays
  • Severe weather
  • High-volume shopping periods
  • Transportation or logistics disruptions
  • Incorrect or incomplete address information
  • Other circumstances outside our reasonable control

We appreciate your patience if an unexpected delay occurs.

5. Tracking Your Order

Once your order has been shipped, we will provide tracking information where available.

You may receive:

  • Tracking number
  • Courier/shipping partner details
  • Tracking link

Tracking information may be sent through email, SMS, WhatsApp, or other available communication channels.

You can also contact us at [EMAIL ADDRESS] if you need assistance tracking your order.

Please allow [X-X HOURS] after receiving your shipping confirmation for tracking information to become active.

6. Delivery Address

Please make sure that your shipping information is accurate and complete before placing your order.

This should include:

  • Full name
  • House/flat number
  • Street/locality
  • City
  • State
  • PIN code
  • Valid phone number

Once an order has been shipped, changing the delivery address may not always be possible.

[STORE NAME] is not responsible for delays or failed deliveries caused by incorrect, incomplete, or inaccurate address information provided by the customer.

7. Delivery Attempts and Failed Deliveries

Our shipping partner may make multiple delivery attempts before returning an undelivered package to the sender.

A delivery may fail because:

  • The recipient is unavailable
  • The address is incorrect or incomplete
  • The recipient refuses the package
  • The PIN code is not serviceable
  • The courier is unable to contact the recipient
  • Other circumstances prevent successful delivery

If an order is returned to us because of customer-related delivery issues, additional shipping or re-delivery charges may apply where applicable.

For COD orders, repeated failed deliveries or refusals may affect future COD availability.

8. Delayed Orders

Although we work with shipping partners to deliver orders within the estimated timeframe, occasional delays may occur.

If your order has not arrived within the estimated delivery timeframe, please contact us at:

Email: [EMAIL ADDRESS]
Phone: [PHONE NUMBER]

Please include your:

  • Order number
  • Name
  • Registered phone number/email
  • Tracking number, if available

We will review the shipment status and assist you as reasonably possible.

9. Lost or Damaged Shipments

If your package appears to be damaged when delivered, please contact us at [EMAIL ADDRESS] as soon as possible.

Where appropriate, we may request:

  • Photos or videos of the package
  • Photos of the shipping label
  • Photos/videos of the product
  • Unboxing evidence
  • Order details

If a shipment is confirmed as lost while in transit, we will work with the shipping provider to investigate the matter and provide an appropriate resolution in accordance with our policies and applicable law.

10. Incorrect or Missing Items

If you receive:

  • The wrong product
  • A missing product
  • A significantly different product from what you ordered
  • A product damaged during transit

please contact us within [X DAYS] of delivery at [EMAIL ADDRESS].

Please provide your order number and any requested photographs or videos so that we can investigate the issue.

Any replacement or refund will be handled according to our Return & Refund Policy.

11. International Shipping

[CHOOSE ONE]

Option A — If you do NOT offer international shipping:

We currently ship only within India. International shipping is not available at this time.

Option B — If you DO offer international shipping:

We currently offer international shipping to selected countries.

International shipping costs and estimated delivery times will be displayed at checkout where available.

International customers may be responsible for applicable:

  • Customs duties
  • Import taxes
  • Local taxes
  • Customs clearance charges
  • Other government or carrier fees

These charges vary by destination and are generally outside the control of [STORE NAME].

International estimated delivery: [X-X BUSINESS DAYS]

International shipping cost: [SHIPPING COST / CALCULATED AT CHECKOUT]

12. Shipping Restrictions

Some products may have shipping restrictions due to their size, nature, regulatory requirements, courier policies, or destination.

If a particular location is not serviceable, you may be contacted using the details provided with your order.

13. Shipping Promotions

From time to time, [STORE NAME] may offer free shipping or discounted shipping promotions.

Promotional shipping offers may have specific conditions such as:

  • Minimum order value
  • Selected products
  • Selected locations
  • Promotional period
  • Specific payment methods

The applicable conditions will be displayed during the promotion.

14. Contact Us

If you have any questions about shipping or the status of your order, please contact us:

[STORE NAME]
Website: [WEBSITE URL]
Email: [EMAIL ADDRESS]
Phone: [PHONE NUMBER]
Business Address: [BUSINESS ADDRESS]

Customer Support Hours: [BUSINESS HOURS]

We are happy to help with tracking, delivery issues, and other shipping-related questions.

Quick details to fill in

Before publishing, replace these placeholders:

  • [STORE NAME]
  • [WEBSITE URL]
  • [DATE]
  • [X-X BUSINESS DAYS]
  • [PROCESSING TIME]
  • [SHIPPING COST]
  • [EXPRESS SHIPPING COST]
  • [COD CHARGE / FREE]
  • [₹AMOUNT]
  • [TOTAL ESTIMATED TIME]
  • [X-X HOURS]
  • [X DAYS]
  • [EMAIL ADDRESS]
  • [PHONE NUMBER]
  • [BUSINESS ADDRESS]
  • [BUSINESS HOURS]