Refund policy

Last Updated: 03:October:2026

At VENTARO, we want you to be satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return under this policy, you can contact us and we will assist you with the applicable return, replacement, exchange, or refund process.

This policy applies to purchases made through ventaro.in.

1. Return Eligibility

You may request a return within [7 DAYS] of receiving your order if the product meets the applicable eligibility requirements.

To be eligible for a return, the product should generally:

  • Be unused and in its original condition.
  • Be returned with its original packaging, tags, accessories, and documentation, where applicable.
  • Not have been damaged, altered, washed, or misused after delivery.
  • Be accompanied by the order number or other proof of purchase.
  • Meet any product-specific return requirements displayed on the product page or at checkout.

Some products may have different return conditions because of their nature. Please check the applicable product listing before purchasing.

2. Return Timeframe

Return requests must be submitted within:

[7 DAYS] days of delivery

Requests submitted after this period may not be accepted unless required by applicable law or otherwise approved by [VENTARO].

To request a return, contact:

Email: store.@ventaro.in
Phone: +91-7290925992

Please include your:

  • Order number
  • Name
  • Registered phone number/email
  • Product name
  • Reason for return
  • Photos/videos, where applicable

3. How to Request a Return

To start a return:

Step 1 — Contact Us

Email store@ventaro.in within [7 DAYS] of receiving your order.

Step 2 — Provide Order Details

Include your order number and details of the product you want to return.

Step 3 — Verification

We may review the request and ask for photographs, videos, or other information to determine whether the product qualifies for a return.

Step 4 — Return Instructions

If your return is approved, we will provide instructions regarding the return method and shipping address.

Please do not send a product back without first contacting us unless our instructions specifically tell you to do so.

4. Damaged, Defective, or Incorrect Products

If you receive a product that is:

  • Damaged during delivery
  • Defective
  • Incorrect
  • Missing parts or accessories
  • Significantly different from the product ordered

please contact us as soon as possible and preferably within [7 DAYS] of delivery.

Please provide:

  • Order number
  • Clear photographs of the product
  • Photographs of the packaging and shipping label
  • A short video, where useful
  • Description of the issue

We may offer an appropriate resolution such as:

  • Replacement
  • Exchange
  • Refund
  • Repair, where applicable

The specific resolution will depend on the nature of the issue, product availability, and applicable law.

5. Return Shipping Costs

For damaged, defective, or incorrect products

Where the return is due to a confirmed damaged, defective, incorrect, or otherwise qualifying product issue attributable to the order, VENTARO will [COVER/REIMBURSE] the applicable return shipping cost, subject to verification.

For customer-requested returns

For returns due to a change of mind, incorrect size/selection, or another customer-related reason:

Return shipping cost: [CUSTOMER PAYS / STORE PAYS / FREE RETURN]

If applicable, the return shipping charge will be communicated before the return is processed.

6. Product Inspection

Once we receive the returned product, it may be inspected to verify its condition and the reason for the return.

A return may be rejected where the product:

  • Shows signs of use beyond reasonable inspection.
  • Has been damaged after delivery due to misuse or improper handling.
  • Is missing required components.
  • Has been altered or modified.
  • Does not match the product originally supplied.

This does not limit any rights you may have under applicable consumer protection law.

7. Refund Process

Once your return is received and approved, we will initiate the applicable refund.

The refund will generally be processed using the original payment method, where technically possible.

Refund processing time: [REFUND PROCESSING TIME]

Please note that after we initiate a refund, the time taken for the amount to appear in your account may depend on your bank, card issuer, payment gateway, or other financial institution.

8. Cash on Delivery Orders

For COD orders, we may request bank account or other payment details necessary to process an approved refund.

Please provide accurate information when requested.

COD refund method: [BANK TRANSFER / UPI / OTHER METHOD]

COD refund processing time: 48 HOURS

9. Exchanges

We offer exchanges for eligible products subject to:

  • Product availability
  • Return eligibility
  • The applicable return timeframe
  • Product-specific restrictions

Exchange timeframe: [7 DAYS]

If the requested replacement product is unavailable, we may offer an alternative resolution such as a refund or another option permitted under applicable law.

For size/color exchanges, if offered:

Exchange shipping cost: [FREE / CUSTOMER PAYS / STORE PAYS]

10. Non-Returnable Items

Certain products may not be eligible for return due to their nature, hygiene considerations, customization, safety requirements, or other applicable restrictions.

Examples may include:

  • Personalized or customized products
  • Products specifically marked as non-returnable
  • Certain hygiene or personal-care products where return is restricted
  • Products that cannot reasonably be resold after opening
  • Gift cards, where applicable
  • Products damaged through customer misuse or improper handling

Important: A product should not be described as “non-returnable” where applicable law gives the customer a mandatory right to a remedy.

The specific return conditions applicable to a product will be communicated on the relevant product page or otherwise before purchase, where required.

11. Order Cancellation

If you wish to cancel an order, please contact us at store@ventaro.in as soon as possible.

Cancellation may not be possible once an order has been dispatched or has reached a stage where cancellation cannot reasonably be processed.

If cancellation is successfully processed after payment, the applicable refund will be initiated according to our refund process.

12. Partial Refunds

In certain situations, only a partial refund may be applicable, where permitted by our policy and applicable law.

For example, this may apply where:

  • Only part of an order is eligible for return.
  • A product is missing an accessory that was not returned.
  • A return does not meet the applicable condition requirements.

Any applicable deduction will be communicated to the customer where required.

13. Refund Delays

If your refund has been approved but you have not received it within the expected timeframe:

  1. Check your bank or payment account.
  2. Contact your card issuer or payment provider, where applicable.
  3. Contact us at store@ventaro.in if the refund remains unavailable.

Please provide your order number and refund reference, if available.

14. Returns for Undelivered or Refused Orders

If an order is returned to us because of:

  • An incorrect or incomplete address
  • Repeated failed delivery attempts
  • Customer refusal to accept the shipment
  • Customer unavailability
  • Other customer-related delivery issues

the applicable refund or re-shipping arrangement will be handled according to the circumstances of the order and applicable law.

Any applicable shipping or return charges will be communicated where relevant.

15. Consumer Rights

Nothing in this policy is intended to remove or restrict any statutory rights available to consumers under applicable Indian law.

Where a product is defective, deficient, spurious, materially different from its advertised/agreed characteristics, or otherwise covered by applicable consumer protection requirements, VENTARO will handle the matter in accordance with applicable law.

16. Contact Us

For return, exchange, or refund requests, please contact:

VENTARO
Website: ventaro.in
Email: store@ventaro.in
Phone: +91-7290925992
Business Address: Aram Park, Shastri Nagar gali no.1 DELHI-110031

Customer Support Hours: 11 AM - 8 PM

We recommend keeping your order confirmation and return communication until your return or refund has been completely resolved.